Returns & Refund Policy – Desserte Mood

At Desserte Mood, we value our customers and strive to provide high-quality products with care. Please read our Returns & Refund Policy carefully before making a purchase.

✅ 1. Eligibility for Returns & Refunds

• Products are only eligible for return or replacement if:

  • The product delivered is wrong (different from what was ordered).

  • The product delivered is defective or damaged upon arrival.

• Returns/refunds are not applicable for reasons such as change of mind, dislike of fragrance, or personal preference.

📦 2. Timeframe for Return Request

• Customers must raise a return/refund request within 48 hours of delivery.

• Any request made after this period will not be entertained.

📸 3. Proof Required

• Customers must share clear images or videos of the defective/damaged/wrong product as proof.

• Without proof, the return/refund request cannot be processed.

🔄 4. Process of Return/Refund

• Once your request is approved, we will arrange a pickup or guide you on the return process.

• After the returned product passes our quality check, a replacement or refund will be initiated.

• Refunds will be processed to the original payment method within 7–10 business days.

🚫 5. Non-Returnable Items

• Opened or used products.

• Products without original packaging or missing accessories.

• Products returned without valid reason or proof.

💌 6. Contact Us

For any queries regarding returns or refunds, please contact us at:
📧 Email: dessertemood@gmail.com
📞 Phone: +91828765075